Derbyshire - client care

1. Building a new home is an emotional journey

At Derbyshire we understand the importance of this to the success of any building project. Whether it is a first home or once-in-a-lifetime project, clients have every right to expect their builder to be professional and respectful throughout the building journey.

It is up to us, as builders, to make certain the process is as transparent as possible. There are many ways to ensure the emotional journey is a positive one.
Communication Keeping the lines of communication open is the best way to avoid potential anxiety. We never stop trying to improve on this aspect of our business.

Advice We have a responsibility to offer expert guidance to ensure clients make educated decisions and ultimately design a home that will complement and improve their day-to-day living.

Honesty If a client has an issue it is a realistic expectation for them to be able to relate that issue to their builder and be given a sincere and straightforward response.

Individual attention A client recently commented that her Derbyshire building experience had been so much better because, to use her words, “You treat it like it’s your house”. She hit the nail on the head. We build our houses to the same high standards we would expect if it were our own home.

Quality outcomes The proof is in the pudding, as they say. Our goal is always to proudly hand over the keys to a beautiful new custom home. Derbyshire is a client-focused company and we provide peace of mind that our service continues even after construction is complete.

To discover more about the Derbyshire client care philosophy register for an information pack on this website or call us on 5221 8409.

All the best,
Noel Derbyshire